Business Analyst, Servicenow - Acton, Mass. Or San Diego, Ca (hybrid)
Insulet Corporation
Acton, Massachusetts, USA
Base: $92,400.00 - $138,600.00; bonus/equity: may ...
Hybrid
Servicenow solutions
Business requirements analysis
Stakeholder communication
The Insulet Senior ServiceNow Business Analyst plays a pivotal role in bridging the gap between business needs and technical solutions
Job Summary
The Insulet Senior ServiceNow Business Analyst plays a pivotal role in bridging the gap between business needs and technical solutions.
Responsibilities include designing ServiceNow solutions, translating requirements into agile stories, and supporting User Acceptance Testing (UAT).
The role encompasses critical support for User Acceptance Testing (UAT)—the analyst coordinates, documents, and resolves issues to confirm that delivered solutions meet business requirements.
Matching Summary
The Insulet Senior ServiceNow Business Analyst plays a pivotal role in bridging the gap between business needs and technical solutions.
Salary
Base: $92,400.00 - $138,600.00; Bonus/Equity: May be eligible for incentive compensation; Benefits: Medical, dental, vision insurance, 401(k) with company match, PTO, employee wellness programs
Skills & Requirements
Must-have
ServiceNow solutions
business requirements analysis
stakeholder communication
User Acceptance Testing (UAT)
Agile methodologies
Nice-to-have
ITIL frameworks understanding
process optimization
documentation creation
Key Requirements
3+ years as a business analyst building ServiceNow solutions
Proficiency in MS Office Suite + Copilot
Experience creating Workflow and Swim Lane documentation
Strong understanding of ITIL frameworks
Experience managing client and coworker relationships
Experience in test plan creation and execution
Experience implementing systems using Agile methodologies
Experience designing and implementing process workflows