Senior Manager, Customer Care

Leica Biosystems

Deer Park, IL, US
Base: $120,000-$150,000; bonus/equity: eligible fo...
Fully remote
Lead high-performing customer care team
End-to-end service operations
Order-invoice process management
Leica Biosystems is seeking a Senior Manager, Customer Care to lead their Customer Care team in Deer Park, IL. The role involves overseeing service operations, ensuring customer satisfaction, and implementing continuous improvement processes in a fully remote work arrangement. ###

Job Summary

  • The Senior Manager, Customer Care is responsible for leading a high-performing Customer Care team and end‑to‑end service operations throughout the order-invoice process across one of our core portfolios (Instruments or Consumables).
  • This role drives service excellence, quality and compliance, visual daily management, and continuous improvement to meet SLAs and elevate customer satisfaction.
  • Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

Match Score: 85

Leica Biosystems is seeking a Senior Manager, Customer Care to lead their Customer Care team in Deer Park, IL. The role involves overseeing service operations, ensuring customer satisfaction, and implementing continuous improvement processes in a fully remote work arrangement. ###

Salary

Base: $120,000-$150,000; Bonus/Equity: eligible for bonus/incentive pay; Benefits: comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • Lead high-performing Customer Care team
  • End-to-end service operations
  • Order-invoice process management
  • Drive service excellence and quality
  • Visual daily management and continuous improvement
  • Manage operational data and KPI tracking
  • Resolve complex escalations and disputes

Nice-to-have

  • Culture of belonging and unique viewpoint
  • Innovate at the speed of life
  • Transforming lives through diagnostics

Key Requirements

  • Associates or bachelor's degree
  • Minimum five years of leadership experience
  • Demonstrated process orientation
  • Proactive and agile approach
  • Experience presenting operational data
  • Strong lean implementation skills

Work Rights

Not specified

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