Agente De Community Manager En

Aerovias del Continente Americano S.A. Avianca

Bogotá, Colombia
On-site
Bilingual english and spanish proficiency
Customer service management on social media
Brand tone alignment in written communication
Avianca is seeking a bilingual Community Manager to enhance its customer service on social media platforms in Bogotá, Colombia. The ideal candidate will have experience in digital community management, excellent communication skills in both Spanish and English, and a strong customer orientation

Job Summary

  • The role focuses on managing customer service interactions across social media channels to ensure an exceptional user experience.
  • Candidates must be able to draft empathetic and fluent responses in both Spanish and English aligned with the brand's tone.
  • The position offers opportunities for professional growth within a highly trained and diverse team at Avianca.

Matching Summary

Match Score: 85

Avianca is seeking a bilingual Community Manager to enhance its customer service on social media platforms in Bogotá, Colombia. The ideal candidate will have experience in digital community management, excellent communication skills in both Spanish and English, and a strong customer orientation.

Skills & Requirements

Must-have

  • Bilingual English and Spanish proficiency
  • Customer service management on social media
  • Brand tone alignment in written communication
  • Reputational risk identification and alerting

Nice-to-have

  • Experience in contact center environments
  • Social listening tool expertise
  • CRM software familiarity
  • Excel intermediate skills
  • Power BI knowledge
  • Agency communication background

Key Requirements

  • Minimum 1 year experience in digital community management
  • Bachelor's degree in Communication, Journalism, or related field
  • English level minimum B2
  • Intermediate Excel skills required

Work Rights

Not specified

Tailored Resume

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