Sr Services Customer Service Representative

Home Depot

Base: $18 - $22; bonus/equity: not specified; bene...
Utilize hdis systems and processes
Handle complex customer inquiries
Respond to email inquiries
The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence

Job Summary

  • The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence.
  • The position is responsible for utilizing HDIS systems and processes to coordinate all functions related to the role.
  • The role will partner with field personnel, vendors and customers in managing a book of business.

Matching Summary

The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence.

Salary

Base: $18 - $22; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Utilize HDIS systems and processes
  • Handle complex customer inquiries
  • Respond to email inquiries
  • Liaise between field, vendors, customers
  • Provide consistent communication

Nice-to-have

  • Action Oriented
  • Being Resilient
  • Situational Adaptability
  • Customer Focus
  • Resourcefulness

Key Requirements

  • High school diploma and/or GED
  • 1 year of work experience
  • 2 years of work experience preferred

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter