Customer Experience Specialist

Spot & Tango

Remote, United States
Market-competitive hourly compensation; not specif...
Fully remote
1 year contact center experience
Excellent written and verbal communication
Ability to de-escalate unhappy customers
Spot & Tango is seeking a Customer Experience Specialist to join their remote team, focusing on enhancing customer interactions and driving sales and retention. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for customer service, particularly within the pet wellness sector

Job Summary

  • Spot & Tango is a VC-backed, high-growth e-commerce startup delivering personalized pet meal plans.
  • The CX Specialist will handle sensitive interactions across phone, SMS, email, and chat while driving sales and retention.
  • This full-time role offers market-competitive hourly compensation and benefits with potential weekend staffing requirements.

Matching Summary

Match Score: 85

Spot & Tango is seeking a Customer Experience Specialist to join their remote team, focusing on enhancing customer interactions and driving sales and retention. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for customer service, particularly within the pet wellness sector.

Salary

Market-competitive hourly compensation; Not specified; Benefits package included

Skills & Requirements

Must-have

  • 1 year contact center experience
  • Excellent written and verbal communication
  • Ability to de-escalate unhappy customers

Nice-to-have

  • Experience with D2C subscription businesses
  • Background in the pet industry
  • Dog lovers preferred
  • Thrives in fast-paced environment

Key Requirements

  • Minimum 1 year of contact center experience

Work Rights

Not specified

Tailored Resume

Cover Letter