Customer Service Representative

The Pet Palace

Paws Plaza, NM, United States
Base: $16.00–$16.50ph; bonus/equity: tips; benefit...
Answering phones and multi-tasking
Handling cash and cards
Responding to complaints with patience
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent)

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).
  • You’ll be responsible for welcoming pet parents, answering phones, touring clients, managing check-ins/outs, handling payments, and responding to complaints.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $16.00–$16.50/hour DOE plus tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).

Salary

Base: $16.00–$16.50/hour; Bonus/Equity: tips; Benefits: part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • answering phones and multi-tasking
  • handling cash and cards
  • responding to complaints with patience
  • keeping lobby clean and welcoming
  • supporting other team members

Nice-to-have

  • people-person and pet-person
  • charm of a customer service pro
  • heart of a dog mom or dad
  • fluent in human and hound

Key Requirements

  • 1+ year customer service experience preferred
  • High school diploma or equivalent
  • Availability on evenings, weekends, and holidays
  • Ability to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter