This role leads the management of fraud and scams across Detection, Customer Contact, and Dispute Assessment functions within the CommBiz channel
Job Summary
This role leads the management of fraud and scams across Detection, Customer Contact, and Dispute Assessment functions within the CommBiz channel.
The team is dedicated to transforming processes to deliver improved outcomes in managing bank and customer losses while enhancing customer experiences.
Key responsibilities include designing fraud risk frameworks, leading deep dive reviews into emerging risks, and providing strategic insights to internal committees.
Matching Summary
This role leads the management of fraud and scams across Detection, Customer Contact, and Dispute Assessment functions within the CommBiz channel.
Skills & Requirements
Must-have
Fraud and scam risk management experience
Leading operational teams in banking
Designing fraud detection programs
Managing dispute assessment processes
Stakeholder engagement with card schemes
Nice-to-have
Experience driving automation agendas
Strong written communication skills
Ability to foster continuous improvement culture
Deep understanding of emerging fraud trends
Key Requirements
Extensive experience in Fraud prevention and investigation services