The Head of Education & Service is responsible for the strategic delivery of high impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feeling that you take with you’ service offering
Job Summary
The Head of Education & Service is responsible for the strategic delivery of high impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feeling that you take with you’ service offering.
This role has to balance both product and service education focuses through the output of their team. This role does not focus on day today training delivery or routine facilitation.
A core part of the role is leading the implementation, optimisation, and long term growth of the Learning Management System (LMS) to ensure product training is accessible, trackable, engaging, and consistently rolled out across the organisation.
Matching Summary
The Head of Education & Service is responsible for the strategic delivery of high impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feeling that you take with you’ service offering.
Skills & Requirements
Must-have
Strategic product and service education
Lead LMS implementation and growth
Develop modern, scalable product education system
Drive Mystery Shop Programme
Oversee digital or social-style learning content
Nice-to-have
Embody brand experience and product storytelling
Foster innovation and professional growth
Reflect consumer trends and modern habits
Key Requirements
Proven experience delivering large-scale product training programmes
Strong leadership experience managing field and digital/content teams
Experience implementing, administering or optimising an LMS
Excellent project/programme management skills
Strong stakeholder management and influence
Retail, beauty, FMCG, or multi-site operational experience