Cloud Support Engineer

Alphasense

Singapore
On-site
2-4 years technical support experience
Proficiency with kubectl and awscli
Scripting skills in python or javascript
AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence across thousands of content sets

Job Summary

  • AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence across thousands of content sets.
  • This role serves as the second line of defense for technical queries, owning customer issues from investigation to resolution.
  • The position offers growth paths into Senior Cloud Support Engineer or Site Reliability Engineering roles with structured training.

Matching Summary

AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence across thousands of content sets.

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • Proficiency with kubectl and awscli
  • Scripting skills in Python or JavaScript
  • Knowledge of GraphQL and REST APIs
  • Experience with alerting systems like Prometheus

Nice-to-have

  • Networking and complex network troubleshooting
  • Kubernetes or Docker containerized environments
  • Infrastructure as Code tools like Crossplane
  • Search technologies such as Elasticsearch
  • Java programming language experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 2-4 years in technical support or cloud operations
  • Demonstrated AI fluency in daily work

Work Rights

Not specified

Tailored Resume

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