This role provides technical leadership for critical risk, Margin, and Monet platforms while managing a global support team across multiple time zones
Job Summary
This role provides technical leadership for critical risk, Margin, and Monet platforms while managing a global support team across multiple time zones.
The position requires ensuring high application availability through continuous monitoring, preventative maintenance, and rapid incident resolution adhering to strict SLAs.
Candidates must possess strong diplomatic skills to liaise between traders, technology groups, and vendors while maintaining compliance with audit and regulatory standards.
Matching Summary
This role provides technical leadership for critical risk, Margin, and Monet platforms while managing a global support team across multiple time zones.
Salary
Base: $120,800.00 - $170,800.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
6-10 years experience in technical support
Margin and risk platform application support
Global team management and rostering
Incident resolution and root cause analysis
24x5 coverage and weekend rotational shifts
Nice-to-have
Strong diplomatic communication skills
Strategic thinking and problem solving
Experience with disaster recovery testing
Ability to influence cross-functional teams
Service-oriented attitude in fast-paced environment
Key Requirements
Bachelor's degree required; Master's preferred
6-10 years of relevant experience
Demonstrated leadership and relationship building skills