The Complaints team exists to ensure customers are treated fairly while protecting the company from regulatory, financial, and reputational risk
Job Summary
The Complaints team exists to ensure customers are treated fairly while protecting the company from regulatory, financial, and reputational risk.
This role requires an understanding of regulatory obligations when handling complaints to assist the team and work efficiently with multiple communications.
Wise is a global technology company building the best way to move and manage the world's money with a mission to make lives easier.
Matching Summary
The Complaints team exists to ensure customers are treated fairly while protecting the company from regulatory, financial, and reputational risk.
Skills & Requirements
Must-have
Advanced English proficiency
Minimum 1 year operations experience
Understanding of regulatory obligations
Ability to handle multiple communications
Nice-to-have
Proactive problem-solving skills
Customer-centric mindset
Strong communication across diverse audiences
Data-driven decision making
Team collaboration and knowledge sharing
Key Requirements
At least 1 year in an Operations role
Advanced English proficiency for meetings and training