Technical Account Manager

Cisco UK

United Kingdom
On-site
Technical support
Network optimization
Customer engagement
Cisco UK is seeking a Technical Account Manager for their ThousandEyes division, focusing on providing premium technical support to select customer accounts. The role emphasizes proactive engagement, technical expertise, and a commitment to customer success, requiring candidates to have a strong background in network support and customer-facing roles

Job Summary

  • The TAM role is a proactive technical support role for premium support accounts, responsible for supporting a select number of named accounts.
  • TAMs work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.
  • We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles.

Matching Summary

Match Score: 85

Cisco UK is seeking a Technical Account Manager for their ThousandEyes division, focusing on providing premium technical support to select customer accounts. The role emphasizes proactive engagement, technical expertise, and a commitment to customer success, requiring candidates to have a strong background in network support and customer-facing roles.

Skills & Requirements

Must-have

  • technical support
  • network optimization
  • customer engagement
  • cross-functional collaboration
  • escalation management

Nice-to-have

  • customer success
  • advisory roles
  • enterprise data analytics
  • remote team environment
  • problem-solving

Key Requirements

  • 5-7 years of support experience
  • 5-7 years working directly with customers
  • Bachelor’s degree in Computer Science or equivalent
  • Expert understanding of network and application protocols
  • Cisco/Juniper certification strongly preferred
  • Experience with Cloud/SaaS software products
  • Strong understanding of ISP, CDN, and cloud service provider networks
  • Strong understanding of web technologies and VoIP applications
  • Hands on experience with hypervisors
  • Hands on experience with container administration tools
  • Knowledge of JavaScript and Python desirable
  • Working knowledge in security, authentication, permissions, SSO
  • Experience in administering Linux based operating systems
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent time & project management skills
  • Flexibility to handle critical cases after hours

Work Rights

Not specified

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