This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers
Job Summary
This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.
The position ensures strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.
Diageo offers flexibility to manage wellbeing and balance priorities from day one alongside an inclusive culture celebrating diversity.
Matching Summary
This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.
Skills & Requirements
Must-have
8 years IT Service Management experience
Deep understanding of ITIL v4
Managing AMS or Infrastructure vendors
Service Level Agreement governance
Continual Service Improvement management
Nice-to-have
Proficiency in ServiceNow and Celonis
Strong analytical and reporting skills
Experience with automation opportunities
Proactive problem management mindset
Key Requirements
Minimum 8 years experience in IT Service Management
Proven experience managing AMS or Infrastructure vendors
Sound knowledge of compliance and risk management frameworks