The CS & OTC Associate role involves managing orders, generating reports, analyzing data trends, and supporting continuous improvement to enhance customer satisfaction
Job Summary
The CS & OTC Associate role involves managing orders, generating reports, analyzing data trends, and supporting continuous improvement to enhance customer satisfaction.
The company promotes a healthy work/life balance with flexible working arrangements, wellbeing initiatives, and comprehensive benefits including health insurance and paid time off.
Elsevier is a global leader in information and analytics supporting science and healthcare, committed to diversity, equity, inclusion, and a fair hiring process.
Matching Summary
The CS & OTC Associate role involves managing orders, generating reports, analyzing data trends, and supporting continuous improvement to enhance customer satisfaction.
Skills & Requirements
Must-have
Customer service order to cash process
Operational reporting and analytics
Microsoft Excel proficiency
Customer query resolution
Shift work willingness
Collaboration in matrix organization
Nice-to-have
Problem-solving skills
Adaptability to changing priorities
Excellent communication skills
Team player mindset
Knowledge of SOP and training modules
Key Requirements
3 to 5 years experience preferably in operations
Fluent English verbal and written
Experience in customer service or customer-facing roles