Senior Systems Engineer - L2/l2+ Support (salesforce Platform)

Gartner UK

Base: 86,000 usd - 118,000 usd; bonus: annual bonu...
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4-6 years hands-on production support experience
Proficient with salesforce admin tools
Experience handling escalated l2/l2+ issues
** Gartner UK is seeking a Senior Systems Engineer specializing in L2 and L2+ support for the Salesforce platform. The ideal candidate will have hands-on production support experience, proficiency with Salesforce admin tools, and strong problem-solving abilities in a collaborative environment. **

Job Summary

  • The role involves delivering advanced L2/L2+ technical production support for the force.com platform in a 24x5 environment.
  • Candidates will troubleshoot escalated incidents, perform root cause analysis, and collaborate with cross-functional teams to drive process improvements.
  • Gartner offers competitive compensation, extensive medical benefits, a 401k match up to $7,200 per year, and limitless growth opportunities.

Matching Summary

Match Score: 75

** Gartner UK is seeking a Senior Systems Engineer specializing in L2 and L2+ support for the Salesforce platform. The ideal candidate will have hands-on production support experience, proficiency with Salesforce admin tools, and strong problem-solving abilities in a collaborative environment. **

Salary

Base: 86,000 USD - 118,000 USD; Bonus: Annual bonus plan or uncapped sales incentive plan; Benefits: 401k match up to $7,200, PTO, stock purchase plan

Skills & Requirements

Must-have

  • 4-6 years hands-on production support experience
  • Proficient with Salesforce admin tools
  • Experience handling escalated L2/L2+ issues
  • Familiarity with ServiceNow and JIRA

Nice-to-have

  • Apttus CPQ/CLM platform support experience
  • Experience performing minor code fixes
  • Familiarity with Co-Pilot and GenAI tools
  • Analytical problem-solver in fast-paced environments

Key Requirements

  • Bachelor's degree in IT
  • 4-6 years of production support experience
  • Proficiency with Incident Management systems

Work Rights

Not specified

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