Client Success Manager

TheKey

Not specified; not specified; benefits: medical/de...
Bachelor's degree in human or health services
Current driver's license and proof of insurance
Conduct in-person client assessments
TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care for nearly 20 years

Job Summary

  • TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care for nearly 20 years.
  • Employees receive training, resources, and support to deliver an exceptional care experience focused on dignity, safety, and independence.
  • Full-time employees enjoy benefits including Medical/Dental/Vision Insurance, 401(k) Matching, Flexible PTO, and Pet Insurance.

Matching Summary

TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care for nearly 20 years.

Salary

Not specified; Not specified; Benefits: Medical/Dental/Vision, 401(k), PTO, Pet Insurance

Skills & Requirements

Must-have

  • Bachelor's Degree in Human or Health Services
  • Current driver's license and proof of insurance
  • Conduct in-person client assessments
  • Manage caregiver introductions and training
  • Resolve client escalations and complaints

Nice-to-have

  • 3 years experience in health care or elder care
  • Excellent customer service and conflict resolution skills
  • Ability to travel locally up to 75% of time
  • Experience with long-term care insurance benefits
  • Proactive communication with interdisciplinary teams

Key Requirements

  • Bachelor's Degree preferred or equivalent work experience
  • 3 years experience in healthcare or social work preferred
  • Valid driver's license and insurance required
  • Compliance with state regulations and company guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter