Gestionnaire Qualité Support Client (f/h)

Sartorius

Aubagne, France
Not specified
Complex complaint investigation
Iso 9001 and iso 13485 knowledge
Capa management and execution
Sartorius is seeking a Client Support Quality Manager in Aubagne, France, responsible for handling complex quality issues related to customer complaints and internal quality problems. The ideal candidate should have a technical background, experience in quality management, and strong communication skills

Job Summary

  • The role involves investigating complex quality issues related to customer complaints or internal problems while coordinating actions across multiple departments.
  • Candidates must define, launch, and follow up on Corrective and Preventive Actions (CAPA) while ensuring product safety through risk evaluation.
  • This position requires excellent communication skills to manage internal reporting and external client interactions, including organizing follow-up calls and audits.

Matching Summary

Match Score: 85

Sartorius is seeking a Client Support Quality Manager in Aubagne, France, responsible for handling complex quality issues related to customer complaints and internal quality problems. The ideal candidate should have a technical background, experience in quality management, and strong communication skills.

Skills & Requirements

Must-have

  • Complex complaint investigation
  • ISO 9001 and ISO 13485 knowledge
  • CAPA management and execution
  • Cross-functional communication skills
  • Risk assessment and mitigation

Nice-to-have

  • Strong stress resistance
  • Excellent English proficiency
  • Transversal management experience
  • Client site visit capability
  • Audit participation experience

Key Requirements

  • Bac+5 technical or quality degree
  • Experience in complaint handling within industry
  • Knowledge of GMP standards
  • Advanced English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter