Guest Relation Supervisor

Sofitel Brisbane Central

Cádiz, Spain
On-site
Guest relations team leadership
Vip guest journey management
Luxury hotel guest service
As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards

Job Summary

  • As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.
  • The role includes overseeing the full guest journey for VIPs, managing amenities within budget, handling guest concerns face-to-face, and coordinating special preparations and agency communications.
  • The company offers a competitive salary and benefits, discounted hotel rooms and food and beverage rates at sister properties worldwide, and learning programs through their Academies to promote growth and development.

Matching Summary

As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.

Skills & Requirements

Must-have

  • Guest Relations team leadership
  • VIP guest journey management
  • Luxury hotel guest service
  • Opera/Opera Cloud system experience
  • Fluency in English and Spanish
  • Budget and inventory control
  • Performance coaching and training

Nice-to-have

  • Advanced office tools proficiency
  • Multilingual abilities
  • Mentoring and coaching experience
  • Cross-department coordination
  • Experience with ALICE and SevenRooms
  • Strong organizational skills

Key Requirements

  • Minimum 2 years in luxury hotel Front Office or Guest Relations
  • Experience leading teams or operational reference role
  • Education in Hospitality Management or related field
  • Fluency in English and Spanish
  • EU citizenship or valid work permit for Spain

Work Rights

Must be EU citizen or have valid Spain work permit

Tailored Resume

Cover Letter