Customer Service Analyst

Accenture

100% night shift
Life-annuity claims experience
Policy admin service financial transactions
Same day processing turnaround time
Accenture is seeking a Customer Service Analyst with 3 to 5 years of experience in retirement solutions, particularly in policy transactions and claims management. The position requires flexibility for night shifts and focuses on processing transactions and handling client interactions

Job Summary

  • The role involves processing individual retirement variable annuity transactions including policy surrenders, loans, and death claims.
  • Candidates are responsible for a 100% transaction role requiring same-day processing turnaround times alongside handling 20-30% of NIGO calls.
  • Applicants must be flexible to work 100% night shifts starting at 8:30 PM and attend required on-site training.

Matching Summary

Match Score: 75

Accenture is seeking a Customer Service Analyst with 3 to 5 years of experience in retirement solutions, particularly in policy transactions and claims management. The position requires flexibility for night shifts and focuses on processing transactions and handling client interactions.

Skills & Requirements

Must-have

  • Life-Annuity Claims experience
  • Policy admin service financial transactions
  • Same day processing turnaround time
  • Flexible for 100% night shift starting 8.30 PM
  • Experience with policy surrender and loan withdrawals

Nice-to-have

  • Proficiency in Retirement Insurance domain
  • Managed financial transaction background
  • Ability to handle NIGO calls with agents
  • Strong communication skills for client interaction

Key Requirements

  • College graduate degree
  • Minimum 12 months related field experience
  • 3 to 5 years experience preferred
  • RTO availability during training period

Work Rights

Not specified

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