Customer Service Team Lead

Aggreko

Singapore, Singapore
Competitive compensation pyckage; annual bonus pro...
Fully remote
5 years team leadership experience
Cross-country customer service management
Erp or crm system proficiency
Aggreko is seeking a Customer Service Team Lead for their Southeast Asia region based in Singapore, responsible for overseeing daily customer service operations and ensuring high customer satisfaction. The ideal candidate will have strong leadership skills and experience in the energy rental industry, with an emphasis on training and mentoring team members

Job Summary

  • This role involves leading the customer service team across Southeast Asia to ensure excellent service delivery and operational efficiency.
  • The position requires owning Hire Desk Control activities, liaising with stakeholders, and making quick decisions to provide an excellent customer experience.
  • Aggreko offers a competitive compensation package, annual bonus program, industry-leading benefits, and continuous training opportunities for career growth.

Matching Summary

Match Score: 85

Aggreko is seeking a Customer Service Team Lead for their Southeast Asia region based in Singapore, responsible for overseeing daily customer service operations and ensuring high customer satisfaction. The ideal candidate will have strong leadership skills and experience in the energy rental industry, with an emphasis on training and mentoring team members.

Salary

Competitive compensation package; Annual bonus program available; Industry-leading benefit plans included

Skills & Requirements

Must-have

  • 5 years team leadership experience
  • Cross-country customer service management
  • ERP or CRM system proficiency
  • Microsoft Office applications expertise
  • Customer satisfaction commitment

Nice-to-have

  • Energy rental industry background
  • Creative problem-solving skills
  • Flexible work hours availability
  • Strong communication abilities
  • Independent work capability

Key Requirements

  • Degree required
  • Minimum five years of relevant team leadership experience
  • Hands-on approach to daily operations
  • Proficiency in M3 Cloudsuite or SalesForce.com preferred

Work Rights

Not specified

Tailored Resume

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