It Support Manager

Leidos

Base: $82,550.00 - $149,225.00; bonus/equity: not ...
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Service desk operations management
Sla and kli performance tracking
Enterprise ticket queue management
** Leidos is seeking an IT Support Manager to lead the Customer Service Desk operations, ensuring high-quality support for the SEC user community. The ideal candidate will have extensive experience in IT support management, particularly within large enterprise environments, and a strong understanding of ITIL best practices. **

Job Summary

  • The IT Support Manager leads SEC ISS Customer Service Desk operations serving as the single point of contact for incident reporting.
  • This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements.
  • Leidos seeks candidates who disrupt, provoke, and refuse to fail to outpace the status quo in mission-critical environments.

Matching Summary

Match Score: 75

** Leidos is seeking an IT Support Manager to lead the Customer Service Desk operations, ensuring high-quality support for the SEC user community. The ideal candidate will have extensive experience in IT support management, particularly within large enterprise environments, and a strong understanding of ITIL best practices. **

Salary

Base: $82,550.00 - $149,225.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service Desk operations management
  • SLA and KLI performance tracking
  • Enterprise ticket queue management
  • Incident escalation handling
  • Staffing plan development

Nice-to-have

  • Continuous service improvement mindset
  • Cross-team operational coordination
  • Customer satisfaction focus
  • Hybrid environment leadership experience

Key Requirements

  • U.S. citizenship required (no dual citizenship)
  • Bachelor's degree or equivalent experience
  • 8+ years in IT support and enterprise operations
  • 5+ years managing service desk operations
  • Ability to obtain SEC Public Trust clearance

Work Rights

Must have US citizenship only

Tailored Resume

Cover Letter