Base salary not specified; cash-based incentive pr...
Not specified
10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management to lead ITSM governance and practices aligned with ITIL best practices. The role requires extensive experience in IT operations and governance, particularly in managing incident, change, and problem management, while fostering a culture of collaboration and continuous improvement
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management to lead ITSM governance and practices aligned with ITIL best practices. The role requires extensive experience in IT operations and governance, particularly in managing incident, change, and problem management, while fostering a culture of collaboration and continuous improvement.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match
Skills & Requirements
Must-have
10+ years IT Service Management experience
Strong ITIL v3 or v4 knowledge
SOX ITGC audit readiness leadership
Incident Change Problem Management oversight
CMDB governance and data integrity
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience with large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Partnering with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of ITSM or IT Operations experience
Demonstrated experience with Incident, Change, and Problem Management
Strong working knowledge of SOX ITGCs or regulated controls