You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
Job Summary
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.
Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products and own the technical relationship with clients, advising them on product capabilities and best practices for product success.
Partner with Product and Engineering to influence the future roadmap based on client needs and set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways.
Matching Summary
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.