Customer Service Executive (F&B / Hospitality / Retail)

TRUST RECRUIT PTE. LTD.

Singapore
3 years front-facing customer service experience
Strong interpersonal and communication skills
Ability to handle customer complaints professionally
The role involves attending to customer feedback and complaints promptly to ensure a positive guest experience aligned with MBS service expectations

Job Summary

  • The role involves attending to customer feedback and complaints promptly to ensure a positive guest experience aligned with MBS service expectations.
  • Candidates will liaise with foodcourt tenants on operational matters to ensure consistent, customer-centric service approaches are upheld.
  • The position requires monitoring daily foodcourt operations to maintain cleanliness, service quality, and compliance with hospitality standards.

Matching Summary

Match Score: 75

The role involves attending to customer feedback and complaints promptly to ensure a positive guest experience aligned with MBS service expectations.

Skills & Requirements

Must-have

  • 3 years front-facing customer service experience
  • Strong interpersonal and communication skills
  • Ability to handle customer complaints professionally

Nice-to-have

  • Experience in hospitality, F&B, or retail sectors
  • Strong problem-solving and conflict resolution skills
  • Empathetic approach to guest experience

Key Requirements

  • Minimum 3 years of front-facing customer service experience
  • Experience in hospitality, F&B, or retail preferred
  • Strong problem-solving and conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter