This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
Workday offers a flexible work approach combining in-person and remote work, enabling teams to deepen connections and maintain a strong community while supporting employee growth and development.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
Customer success management
Technical support expertise
Client account configuration
Product training delivery
Troubleshooting technical challenges
Customer relationship building
Nice-to-have
Strong communication skills
Critical thinking and problem solving
Ability to manage multiple priorities
Collaborative team player
Flexible work environment adaptability
Key Requirements
3+ years client-facing experience
Experience in SaaS organization
Customer satisfaction management skills
Excellent written and verbal communication
Ability to handle multiple projects simultaneously