Customer Support/ops Coordinator I

RELX TRADING AUSTRALIA PTY LIMITED COMPANY

Customer-focused team member
Clear, supportive, effective assistance
Resolve customer inquiries on first contact
LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide, providing information-based analytics and decision tools

Job Summary

  • LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide, providing information-based analytics and decision tools.
  • The role ensures customer needs are met quickly and fairly, while contributing to continuous service improvement and positive customer relationships.
  • Benefits include Medical Aid, a Retirement Plan inclusive of Risk Benefits, and modern family benefits.

Matching Summary

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide, providing information-based analytics and decision tools.

Skills & Requirements

Must-have

  • Customer-focused team member
  • Clear, supportive, effective assistance
  • Resolve customer inquiries on first contact
  • Record customer interactions accurately
  • First-line technical support
  • Collaborate with internal teams

Nice-to-have

  • Proactively follow up with customers
  • Identify opportunities for improvement
  • Support customer retention
  • Commitment to excellent customer experience

Key Requirements

  • Previous experience in customer service or related role
  • Strong communication skills
  • Ability to follow established processes
  • Comfortable using computer systems and CRM tools
  • Ability to work independently and collaboratively
  • Strong problem-solving skills
  • Willingness to participate in ongoing training

Work Rights

Not specified

Tailored Resume

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