Service Desk Support Technician

Engine

Tempe, Arizona, United States
Base: $62,900 - $87,000 usd; bonus/equity: opportu...
On-site
2-4 years enterprise technical support experience
Macos and windows operating system expertise
Google workspace and okta platform knowledge
This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency

Job Summary

  • This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency.
  • Engine is a rapidly growing travel and fintech platform backed by major investors like Blackstone and Permira.
  • The position offers a competitive base salary ranging from $62,900 to $87,000 USD along with equity opportunities.

Matching Summary

This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency.

Salary

Base: $62,900 - $87,000 USD; Bonus/Equity: Opportunities for bonuses and equity included; Benefits: Competitive benefits package available

Skills & Requirements

Must-have

  • 2-4 years enterprise technical support experience
  • macOS and Windows operating system expertise
  • Google Workspace and Okta platform knowledge
  • JIRA Service Management ticket management
  • In-office hybrid presence in Tempe Arizona

Nice-to-have

  • Experience with Jamf or Intune mobile device management
  • Meraki networking infrastructure familiarity
  • Strong written and verbal communication skills
  • Ability to lead new hire onboarding classes
  • Proactive troubleshooting and analytical mindset

Key Requirements

  • 2-4 years of enterprise technical support experience
  • Residency in designated geographic locations for hybrid work
  • Proficiency with JIRA Service Management tools

Work Rights

Not specified

Tailored Resume

Cover Letter