The Service Delivery Manager will lead end-to-end delivery of End User Computing Field Services across the ASPAC region for a global pharmaceutical client
Job Summary
The Service Delivery Manager will lead end-to-end delivery of End User Computing Field Services across the ASPAC region for a global pharmaceutical client.
This role requires managing distributed teams, ensuring strict adherence to pharma regulatory standards like GxP, and driving continuous improvement initiatives.
Key responsibilities include acting as the primary regional point of contact, overseeing vendor governance, and maintaining business continuity during site transitions.
Matching Summary
Match Score: 75
The Service Delivery Manager will lead end-to-end delivery of End User Computing Field Services across the ASPAC region for a global pharmaceutical client.
Skills & Requirements
Must-have
End-to-end EUC Field Services delivery
Multi-country team leadership in ASPAC
ITIL and service management frameworks
Vendor governance and performance management
Pharma regulatory compliance (GxP)
Customer relationship management for enterprise clients
Nice-to-have
Experience with ServiceNow or similar ITSM platforms
Global EUC transformation program exposure
Project management certification (PMP/PRINCE2)
Knowledge of device lifecycle management
Strong cultural awareness across diverse geographies
Key Requirements
Extensive IT Service Delivery experience
Proven experience as a Service Delivery Manager in ASPAC