Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
Job Summary
Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value.
Supports the Project Manager, Senior Project Manager, and/or Program Manager in all activities that drive Customer Satisfaction and order fulfilment.
Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback.
Matching Summary
Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value.
Skills & Requirements
Must-have
PV solar tracking systems expertise
Customer satisfaction and order fulfillment
Processing RFIs, NCRs, RMAs
Project documentation verification
Managing customer calls and meetings
Cross-functional product team collaboration
Nice-to-have
Passionate drive to innovate
Integrity to the core
Enthusiastic customer focus
Consistent interactive teamwork
Desire for continuous improvement
Key Requirements
Bachelor's Degree in Mechanical Engineering or equivalent
12+ years of Project Management experience
Experience in Solar industry
Strong knowledge of PV technology
Excellent customer service skills
Experience in supply chain procurement and logistics