It Support Manager (service Desk)

Blink Health

Seattle, WA, United States
On-site
Service desk operations
Macos, windows, saas platforms
It asset lifecycle management
Lead the Service Desk team and own the end-to-end support experience for employees across Blink Health

Job Summary

  • Lead the Service Desk team and own the end-to-end support experience for employees across Blink Health.
  • Ensure a seamless IT experience for all employees, including high-touch support for executive stakeholders.
  • Drive IT asset lifecycle management and ensure endpoints are securely managed using MDM tools.

Matching Summary

Lead the Service Desk team and own the end-to-end support experience for employees across Blink Health.

Skills & Requirements

Must-have

  • Service Desk operations
  • MacOS, Windows, SaaS platforms
  • IT asset lifecycle management
  • ITIL principles
  • User lifecycle & access management

Nice-to-have

  • strong customer-first mindset
  • bias toward action
  • solving root causes
  • building strong partnerships

Key Requirements

  • 7+ years IT support experience
  • 2-3+ years leading teams
  • Experience in fast-paced, high-growth environments
  • Hands-on ITSM tools experience
  • Experience with Jamf and/or Intune

Work Rights

Not specified

Tailored Resume

Cover Letter