Customer Service Advisor - Vietnamese 2026

Concentrix

Quezon City, Philippines
**
Fluent vietnamese language skills
Inbound call handling experience
Crm system usage proficiency
** Concentrix is seeking a Vietnamese-speaking Customer Service Advisor in Quezon City, Philippines, responsible for resolving customer issues, managing inquiries, and ensuring customer satisfaction through effective communication and record-keeping. The role includes troubleshooting consumer problems and documenting interactions in the CRM system while meeting performance goals. **

Job Summary

  • The position serves as the initial contact point for consumer conversations, focusing on feedback and issue resolution across multiple channels.
  • Agents are accountable for achieving daily performance goals related to customer satisfaction while documenting all interactions in a CRM system.
  • The role requires working assigned shifts with varying start times to handle inbound calls, emails, and website queries using provided tools and scripts.

Matching Summary

Match Score: 75

** Concentrix is seeking a Vietnamese-speaking Customer Service Advisor in Quezon City, Philippines, responsible for resolving customer issues, managing inquiries, and ensuring customer satisfaction through effective communication and record-keeping. The role includes troubleshooting consumer problems and documenting interactions in the CRM system while meeting performance goals. **

Skills & Requirements

Must-have

  • Fluent Vietnamese language skills
  • Inbound call handling experience
  • CRM system usage proficiency
  • Level 1 problem troubleshooting
  • Shift work availability

Nice-to-have

  • Strong written communication skills
  • Ability to follow standardized scripts
  • Experience with escalation procedures
  • High attention to detail in data entry

Key Requirements

  • Vietnamese language fluency required
  • Full-time shift work commitment
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter