Senior Director Of Customer Success

Workiva Inc

Base: $170,000.00 - $274,000.00; bonus/equity: dis...
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12+ years enterprise customer success experience
Lead high-performing multi-layer cs teams
Drive renewal forecast accuracy and risk management
** Workiva Inc. is seeking a Senior Director of Customer Success to lead its Enterprise and Financial Services teams, focusing on strategic customer engagement and renewal outcomes. The ideal candidate will possess substantial experience in B2B SaaS environments, particularly in customer success leadership, and will drive enterprise transformation. **

Job Summary

  • This role is responsible for leading the Enterprise and Financial Services Customer Success teams to deliver proactive, outcome-based engagements across complex accounts.
  • The successful candidate will co-own strategic account planning with Sales leadership to ensure predictable revenue performance and accelerate growth.
  • Compensation includes a salary range of $170,000.00 to $274,000.00, discretionary annual bonuses, Restricted Stock Units, and comprehensive benefits.

Matching Summary

Match Score: 75

** Workiva Inc. is seeking a Senior Director of Customer Success to lead its Enterprise and Financial Services teams, focusing on strategic customer engagement and renewal outcomes. The ideal candidate will possess substantial experience in B2B SaaS environments, particularly in customer success leadership, and will drive enterprise transformation. **

Salary

Base: $170,000.00 - $274,000.00; Bonus/Equity: Discretionary bonus annually; Restricted Stock Units at hire; Benefits: 401(k) match and comprehensive package

Skills & Requirements

Must-have

  • 12+ years Enterprise Customer Success experience
  • Lead high-performing multi-layer CS teams
  • Drive renewal forecast accuracy and risk management
  • Build trusted C-level executive relationships
  • Execute proactive outcome-based engagement models

Nice-to-have

  • Experience in regulated Financial Services environments
  • Proven track record of scaling CS functions
  • Strong operational and analytical mindset
  • Exceptional executive presence and communication skills
  • Ability to lead through transformation initiatives

Key Requirements

  • Minimum 12+ years progressive Enterprise Customer Success experience
  • Undergraduate degree or equivalent combination of education and experience
  • 8+ years experience leading and mentoring teams

Work Rights

Not specified

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