Customer Service Medewerker

kone.us

Den Haag, , Netherlands
Base: market conform salary; bonus/equity: bonus i...
Hybrid
Professional customer service communication
Handling and dispatching service calls
Documentation and data entry
A Customer Service Medewerker at KONE acts as the voice of the company, providing high-level professional service during every customer contact

Job Summary

  • A Customer Service Medewerker at KONE acts as the voice of the company, providing high-level professional service during every customer contact.
  • The role involves receiving and dispatching malfunction reports for elevators, escalators, and automatic doors, ensuring minimal wait times for calls.
  • KONE offers a competitive salary with bonuses, extensive leave days, hybrid working options, development opportunities, and benefits including pension and discounts.

Matching Summary

A Customer Service Medewerker at KONE acts as the voice of the company, providing high-level professional service during every customer contact.

Salary

Base: Market conform salary; Bonus/Equity: Bonus included; Benefits: 41 days leave, pension, insurance and fitness discounts

Skills & Requirements

Must-have

  • Professional customer service communication
  • Handling and dispatching service calls
  • Documentation and data entry
  • Dutch and English language proficiency
  • Stress resistant and proactive attitude
  • Working with CRM systems

Nice-to-have

  • Experience in customer service environment
  • Knowledge of safety regulations and procedures
  • Team collaboration
  • Hybrid working flexibility
  • Focus on sustainability and ethical business practices

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 32 hours availability
  • Residence in the Randstad region
  • Good Dutch and English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter