Customer Banking Specialist - Coburg

CommBank

Coburg, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers

Job Summary

  • The Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Coburg Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
  • We’re interested in hearing from people who have proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality.

Matching Summary

The Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Conduct financial health checks
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Act with integrity
  • Customer at the centre
  • Holistic solutions
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment
  • Frequent travel across branches

Work Rights

Not specified

Tailored Resume

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