Not specified; not specified; comprehensive benefi...
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7-10 years customer service experience
Contact center operations leadership
Customer journey mapping expertise
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Citi is seeking a Service Experience Manager to enhance customer service within its CitiPhone contact center in Changi, Singapore. The ideal candidate should have extensive experience in customer service and contact center operations, alongside a strong grasp of customer experience strategy and technology.
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Job Summary
The role focuses on optimizing customer journeys and improving service quality within the CitiPhone contact center environment.
Candidates will lead initiatives to map, analyze, and optimize customer touchpoints while implementing innovative technologies like AI assistants.
Citi offers extensive benefits including telehealth options, confidential counseling, and expanded paid parental leave policies for global employees.
Matching Summary
Match Score: 75
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Citi is seeking a Service Experience Manager to enhance customer service within its CitiPhone contact center in Changi, Singapore. The ideal candidate should have extensive experience in customer service and contact center operations, alongside a strong grasp of customer experience strategy and technology.
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Salary
Not specified; Not specified; Comprehensive benefits package including health advocates and parental leave