Business Project Lead Analyst

The Cigna Group

Bengaluru, India
End-to-end transition management
Healthcare bpo services
Regulatory compliance (hipaa/phi)
Lead end-to-end transition of Healthcare BPO services from due diligence and knowledge transfer through OJT, Go-live, hyper care, and steady-state handover ensuring business continuity, regulatory compliance (HIPAA/PHI), and performance outcomes

Job Summary

  • Lead end-to-end transition of Healthcare BPO services from due diligence and knowledge transfer through OJT, Go-live, hyper care, and steady-state handover ensuring business continuity, regulatory compliance (HIPAA/PHI), and performance outcomes.
  • Plan and Lead Transitions by developing the transition blueprint/plan, standing up governance cadences, and orchestrating cross-functional readiness across IT, HR, Training, Quality, and Compliance teams.
  • Oversee knowledge transfer for various healthcare processes such as claims processing, enrollment, eligibility, customer service, rework of claims, payment posting and complaints, ensuring alignment with healthcare quality standards and regulatory frameworks.

Matching Summary

Lead end-to-end transition of Healthcare BPO services from due diligence and knowledge transfer through OJT, Go-live, hyper care, and steady-state handover ensuring business continuity, regulatory compliance (HIPAA/PHI), and performance outcomes.

Skills & Requirements

Must-have

  • end-to-end transition management
  • healthcare BPO services
  • regulatory compliance (HIPAA/PHI)
  • risk management and mitigation
  • stakeholder communication and alignment
  • transition methodology and framework

Nice-to-have

  • continuous improvement embedding
  • cross-functional team orchestration
  • client-facing communication skills

Key Requirements

  • 10+ years in BPO transitions/PMO
  • Healthcare domain exposure (RCM, Claims, payer/provider back-office)
  • Bachelor’s in Business, Healthcare Administration, or related field
  • PMP/PRINCE2, Lean Six Sigma, ITIL, HIPAA compliance certifications preferred
  • US, UK Business Visa preferred

Work Rights

Not specified

Tailored Resume

Cover Letter