Customer Solution Specialist - France

Sendcloud

Eindhoven, Netherlands
Base: €2,700–€3,000 grosspmnth; bonus/equity: not ...
On-site
Full professional proficiency in english
Full professional proficiency in french
Experience with calls chats and tickets
You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges

Job Summary

  • You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.
  • The role involves interacting with customers via calls, chats, and tickets to empower them to make confident decisions independently.
  • Employees receive a competitive salary of €2,700–€3,000 gross per month along with a €2,000 study budget and a mini-sabbatical every three years.

Matching Summary

You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.

Salary

Base: €2,700–€3,000 gross/month; Bonus/Equity: Not specified; Benefits: 28 days holiday + birthday off; €2,000 study budget; €500 WFH budget; Mini-sabbatical; Gym access; Pension plan

Skills & Requirements

Must-have

  • Full professional proficiency in English
  • Full professional proficiency in French
  • Experience with calls chats and tickets
  • Ability to think on feet under pressure

Nice-to-have

  • Previous customer support experience
  • Curiosity and growth mindset
  • Great communication skills
  • Positive energy and problem-solving attitude

Key Requirements

  • Based in the Netherlands
  • Full-time availability for 40 hours per week
  • Professional proficiency in English and French

Work Rights

Must be based in the Netherlands

Tailored Resume

Cover Letter