Servicenow Functional Consultant

BDO

Canada
Base: $84,000 - $128,000 annually; bonus/equity: n...
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5+ years it service management experience
Hands-on servicenow itsm and csm implementation
Strong understanding of itil principles
** BDO is seeking a ServiceNow Functional Consultant to enhance service management processes for clients across Canada. This role emphasizes collaboration and requires expertise in IT service management, primarily focusing on implementing and optimizing ServiceNow solutions. **

Job Summary

  • BDO is seeking a ServiceNow Functional Consultant to design scalable service management processes for internal and client-facing engagements across Canada.
  • The role involves leading process discovery workshops to redesign legacy SysAid operations into future-state ServiceNow workflows aligned with ITIL best practices.
  • Candidates will benefit from an award-winning people-first culture that fosters professional growth, flexible work arrangements, and comprehensive wellness support.

Matching Summary

Match Score: 75

** BDO is seeking a ServiceNow Functional Consultant to enhance service management processes for clients across Canada. This role emphasizes collaboration and requires expertise in IT service management, primarily focusing on implementing and optimizing ServiceNow solutions. **

Salary

Base: $84,000 - $128,000 annually; Bonus/Equity: Not specified; Benefits: Flexible benefits from day one, personal time off policy, wellness reimbursement

Skills & Requirements

Must-have

  • 5+ years IT service management experience
  • Hands-on ServiceNow ITSM and CSM implementation
  • Strong understanding of ITIL principles
  • Experience facilitating stakeholder workshops
  • Proven ability to translate business needs

Nice-to-have

  • Exposure to AI-enabled service workflows
  • ServiceNow CIS certification preferred
  • Experience with platform modernization projects
  • Ability to present to technical audiences
  • Commitment to continuous improvement practices

Key Requirements

  • 5+ years in ITSM or CSM
  • ServiceNow ITSM/CSM hands-on experience
  • ITIL principles knowledge
  • Workshop facilitation skills
  • Functional requirements translation ability

Work Rights

Not specified

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