Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil v3 or v4 practices
Experience with incident, change, and problem management
Integer is seeking a Senior Manager for IT Service Management, who will oversee ITSM governance and ensure the alignment of ITIL practices within the organization. The ideal candidate will have extensive experience in IT Service Management, IT Operations, and IT Governance, along with strong leadership and communication skills

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs audit readiness, defining evidence standards, and ensuring ongoing control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, who will oversee ITSM governance and ensure the alignment of ITIL practices within the organization. The ideal candidate will have extensive experience in IT Service Management, IT Operations, and IT Governance, along with strong leadership and communication skills.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program available; Benefits: Comprehensive medical, dental, vision, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL v3 or v4 practices
  • Experience with Incident, Change, and Problem Management
  • SOX IT General Controls audit readiness expertise
  • CMDB governance and data quality management
  • Functional leadership of ITSM practice teams

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization initiatives
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility in decision-making
  • Partnership experience with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs compliance
  • Strong working knowledge of ITIL frameworks
  • Proven ability to lead through influence across technical teams

Work Rights

Not specified

Tailored Resume

Cover Letter