Job Summary

• CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI.
• The role owns Client Care reporting and analytics foundations while progressively identifying where automation and AI can enhance accuracy, speed, and decision-making.
• Chanel offers a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

Matching Summary

Salary

Base: $89,000 - $107,000; Bonus/Equity: Variable pay may be offered; Benefits: Benefits and/or perks included

Skills & Requirements

Key Requirements

• 3-5+ years in analytics, operations, or insights roles
• Bachelor’s degree or equivalent experience
• Comfort working with large datasets
• Exposure to or interest in automation and AI
• Ability to partner effectively with Tech teams
• Strong communication and change-management skills

Work Rights