Not specified; multiple bonus programs available; ...
On-site
5+ years customer service operations experience
Bachelor's degree required
Leadership and team development skills
Uline is seeking a Senior Customer Service Manager for its Braselton, GA branch to lead a large contact center team. The ideal candidate will have extensive experience in customer service management and a strong commitment to fostering a customer-focused culture
Job Summary
This role involves managing the day-to-day operations of a 90+ person contact center while guiding managers and representatives to deliver unparalleled customer service.
Uline offers comprehensive benefits including complete health insurance, a 401(k) with a 6% employer match starting day one, and multiple bonus programs.
The position requires a candidate with demonstrated leadership skills to effectively coach, develop, and motivate a high-performing team in an on-site environment.
Matching Summary
Match Score: 85
Uline is seeking a Senior Customer Service Manager for its Braselton, GA branch to lead a large contact center team. The ideal candidate will have extensive experience in customer service management and a strong commitment to fostering a customer-focused culture.
Salary
Not specified; Multiple bonus programs available; Complete health insurance coverage and 401(k) with 6% employer match
Skills & Requirements
Must-have
5+ years customer service operations experience
Bachelor's degree required
Leadership and team development skills
Performance metrics review capability
Recruitment and retention management
Nice-to-have
Strong communication across departments
Fostering company culture
Coaching high-performing teams
Motivating staff for excellence
Key Requirements
Bachelor's degree
5+ years experience in customer service operations or management