Customer Service Representative (ft- 1.0fte, Day Shift)

Bozeman Health

6 months customer service experience
Proficient computer typing skills
Manage 65-80 calls daily
The Customer Service Representative provides effective service to patients and resolves complaints while managing high call volumes

Job Summary

  • The Customer Service Representative provides effective service to patients and resolves complaints while managing high call volumes.
  • Employees must demonstrate proficiency in using Epic software to respond to patient inquiries and validate insurance coverages.
  • This role requires the ability to balance multiple tasks including outbound calls for balances and financial assistance options.

Matching Summary

The Customer Service Representative provides effective service to patients and resolves complaints while managing high call volumes.

Skills & Requirements

Must-have

  • 6 months customer service experience
  • Proficient computer typing skills
  • Manage 65-80 calls daily
  • Utilize Epic software efficiently
  • Fast-paced environment experience

Nice-to-have

  • Medical and billing terminology knowledge
  • Prior healthcare work experience
  • High school diploma or equivalent
  • Strong interpersonal communication skills
  • Sound judgment and professional demeanor

Key Requirements

  • Six months of customer service experience
  • Six months of computer and typing proficiency
  • On-time completion of required DNV education

Work Rights

Not specified

Tailored Resume

Cover Letter