Product Support Representative

Adobe

Noida, India
Partner onboarding support
Licensing and subscription support
Ticketing systems (salesforce, zendesk, servicenow)
This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing

Job Summary

  • This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.
  • Manage partner queries through ticketing systems, chat, and email channels, ensuring timely resolution and a high-quality support experience while collaborating with internal teams.
  • Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.

Matching Summary

This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.

Skills & Requirements

Must-have

  • Partner onboarding support
  • Licensing and subscription support
  • Ticketing systems (Salesforce, Zendesk, ServiceNow)
  • SaaS platform knowledge
  • B2B customer support

Nice-to-have

  • Problem-solving and analytical abilities
  • Stakeholder management skills
  • Fast-paced environment adaptability
  • Continuous process improvement contribution

Key Requirements

  • 2-5 years of experience
  • Experience with B2B customers or channel partners
  • Familiarity with CRM tools and partner portals

Work Rights

Not specified

Tailored Resume

Cover Letter