IVR Product Manager-C12

Citigroup

Chennai, Tamil Nadu, India
**
8-10 years product management experience
Supervisory experience in global business units
In-depth sdlc and end-to-end testing knowledge
** Citi is seeking an IVR Product Manager in Chennai, India, responsible for leading product management and quality assurance efforts within the IVR domain. The role requires extensive experience in product management, team leadership, and knowledge of end-to-end testing processes, with a focus on driving product innovation and ensuring quality in IT systems delivery. **

Job Summary

  • The role provides full leadership responsibility for overseeing both product management and quality assurance functions within the IVR domain.
  • Candidates will be responsible for developing strategies to drive product innovation while ensuring robust quality across the software development lifecycle.
  • The position requires managing a team of professionals, conducting evaluations, and mentoring junior members on automated test case execution.

Matching Summary

Match Score: 75

** Citi is seeking an IVR Product Manager in Chennai, India, responsible for leading product management and quality assurance efforts within the IVR domain. The role requires extensive experience in product management, team leadership, and knowledge of end-to-end testing processes, with a focus on driving product innovation and ensuring quality in IT systems delivery. **

Skills & Requirements

Must-have

  • 8-10 years product management experience
  • Supervisory experience in global business units
  • In-depth SDLC and end-to-end testing knowledge
  • IVR testing domain expertise
  • Team leadership and performance evaluation skills

Nice-to-have

  • Experience with banking automation initiatives
  • Knowledge of Gen AI and Prompting
  • Familiarity with Cyara testing tool
  • Vendor negotiation and relationship management
  • Continuous process improvement mindset

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 8-10 years relevant experience in product or QA leadership
  • Previous supervisory experience across multi-function teams
  • Working knowledge of industry practices in product and QA

Work Rights

Not specified

Tailored Resume

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