Not specified (assumed to be flexible based on company culture)
4 years experience in claims case management
Deep technical expertise in complex claims
Ability to manage high-risk disputed cases
AIA is seeking a Senior Case Manager to oversee complex insurance claims with an emphasis on speed, accuracy, and empathy. Candidates should have at least four years of relevant experience, particularly in claims case management within health or financial services, and are encouraged to apply regardless of whether they meet every requirement
Job Summary
The role involves managing a high-volume portfolio of complex claims while exercising advanced judgment to make customer-focused decisions.
Candidates will develop individual management plans and liaise with medical providers and external parties to ensure timely follow-through on recommendations.
AIA offers competitive benefits including an Employee Share Purchase Scheme, extra leave, and membership to the AIA Vitality wellbeing programme.
Matching Summary
Match Score: 85
AIA is seeking a Senior Case Manager to oversee complex insurance claims with an emphasis on speed, accuracy, and empathy. Candidates should have at least four years of relevant experience, particularly in claims case management within health or financial services, and are encouraged to apply regardless of whether they meet every requirement.
Skills & Requirements
Must-have
4 years experience in claims case management
Deep technical expertise in complex claims
Ability to manage high-risk disputed cases
Experience with health or financial services sectors
Nice-to-have
Demonstrated ability to influence stakeholders
Innovative and thoughtful service delivery
Proactive fraud investigation skills
Key Requirements
NCEA Level 2 or 3 qualification
Minimum 4 years claims case management experience
Experience in health, insurance, or financial services