$19.50ph; not specified; medical, dental, + vision...
Hybrid
Inbound and outbound calls
Resolve routine inquiries
Technical inquiries about hardware/software
The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services
Job Summary
The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
This role offers a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, with real career and personal growth potential.
Benefits available include medical, dental, and vision insurance, a comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays, and paid training days.
Matching Summary
The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
Salary
$19.50/hr; Not specified; medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days
Skills & Requirements
Must-have
Inbound and outbound calls
Resolve routine inquiries
Technical inquiries about hardware/software
Deliver expert customer experiences
Operate computer, keyboard, telephone/headset
Nice-to-have
People-first, inclusive culture
Genuine sense of belonging
Support each other’s success
Passion for outstanding customer experiences
Diversity, equity, and inclusion
Key Requirements
1 year of customer service experience
High School diploma or GED
Live within 64km of Niagara Falls site
Availability during Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday