Index Client Services Manager

Nasdaq

Philadelphia, Pennsylvania, USA
Base: $81,000 - $142,000; bonus/equity: generous a...
Hybrid
Customer retention and satisfaction
Lead and motivate teams
Financial products and indexes
The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region, requiring exceptional leadership and problem-solving skills

Job Summary

  • The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region, requiring exceptional leadership and problem-solving skills.
  • This role involves managing, coaching, and mentoring a team of Index Client Services Analysts, developing customer success strategies, and collaborating with cross-functional teams.
  • Nasdaq offers a competitive rewards package including base salary, annual bonus/commission, equity, comprehensive benefits, and opportunities for growth.

Matching Summary

The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region, requiring exceptional leadership and problem-solving skills.

Salary

Base: $81,000 - $142,000; Bonus/Equity: generous annual bonus/commission and equity; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • Customer retention and satisfaction
  • Lead and motivate teams
  • Financial products and Indexes
  • Customer success strategies
  • Cross-functional collaboration
  • Monitor customer health metrics

Nice-to-have

  • Equity indices and financial data
  • Customer success best practices
  • Data visualization tools
  • Problem-solving and analytical skills

Key Requirements

  • Bachelor's degree
  • 5+ years financial services experience
  • Customer success leadership role

Work Rights

Not specified

Tailored Resume

Cover Letter