Medical Information Customer Experience Specialist (6-month Replacement Contract)

Pfizer Com Ec

Hybrid
Provide medical information
Respond to inquiries
Document inquiries and responses
Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language

Job Summary

  • Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.
  • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
  • At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence.

Matching Summary

Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.

Skills & Requirements

Must-have

  • Provide medical information
  • Respond to inquiries
  • Document inquiries and responses
  • Report adverse events
  • Work in local language
  • Customer service skills

Nice-to-have

  • Continuous improvement
  • Patient-centric company
  • Digital transformation strategy
  • Work-life harmony
  • Diverse and inclusive workforce

Key Requirements

  • Degree in life science/healthcare
  • 1-2 years medical information experience
  • Customer Service experience preferred
  • English C2 level
  • Czech and Slovak mother tongue

Work Rights

Not specified

Tailored Resume

Cover Letter