**
EveryMatrix is seeking a Training & QA Lead - Customer Support in Bucharest, Romania, to help establish a high-quality support operation within the iGaming industry. The ideal candidate should have extensive iGaming experience, strong regulatory knowledge, and a track record in training and quality assurance.
**
Job Summary
This role involves designing and delivering onboarding and ongoing training programs to ensure support agents meet regulatory requirements.
The position requires supporting and evolving AI-powered support agents to ensure responses remain accurate and compliant.
Candidates will receive benefits including up to 32 days of annual leave, hybrid work options, and daily catered lunches.
Matching Summary
Match Score: 75
**
EveryMatrix is seeking a Training & QA Lead - Customer Support in Bucharest, Romania, to help establish a high-quality support operation within the iGaming industry. The ideal candidate should have extensive iGaming experience, strong regulatory knowledge, and a track record in training and quality assurance.
**
Skills & Requirements
Must-have
Proven iGaming industry experience
Hands-on QA evaluation skills
Regulatory knowledge (RG, KYC, GDPR)
Training program design from scratch
AI-powered support tool management
Nice-to-have
Experience with LMS platforms
Strong analytical and metric skills
Fluent English communication
Self-starter in fast-paced environments
Cultural relevance adaptation skills
Key Requirements
Prior iGaming industry experience required
Solid understanding of RG, KYC, AML, GDPR regulations
Experience designing training programs from scratch