Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests
Job Summary
Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests.
Coordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines.
Accelleron offers an Employee Assistance Program, Welfare benefit, Life insurance policy, and Ticket/Restaurant.
Matching Summary
Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests.
Skills & Requirements
Must-have
Customer service point of contact
Schedule service appointments
Maintain service records
Follow-up customer satisfaction
Administrative assistance
Italian and English communication
Nice-to-have
Customer-centric approach
Collaborative with cross-functional teams
Adapt to changing priorities
Conflict resolution aptitude
Eagerness to learn
Key Requirements
Bachelor’s degree in mechanical or naval
Good verbal and written communication skills (Italian and English)